At Fenrock Climbing Centre, we value our customers’ privacy and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our services. Please read this policy carefully to understand our practices regarding your information and how we will treat it.
Information We Collect
Personal Information
We may collect personal information from you when you visit our website, register for an account, make a booking, participate in surveys or promotions, or communicate with us. This information may include, but is not limited to:
- Full name
- Contact information (email address, phone number, mailing address)
- Date of birth
- Gender
- Emergency contact details
- Payment details (credit card information, billing address)
Non-Personal Information
In addition to personal information, we may collect certain non-personal information when you interact with our website or services.
This information may include:
- Browser type and version
- Device type
- IP address
- Website usage information (e.g., pages visited, time spent on each page)
How We Use Your Information
We may use the information we collect from you for the following purposes:
- To provide and improve our services to you
- To process your bookings and payments
- To communicate with you regarding your bookings, inquiries, or feedback
- To send you promotional offers, newsletters, or marketing communications (with your consent)
- To personalise your experience and tailor our services to your preferences
- To analyse and understand usage trends and patterns
- To comply with legal obligations and resolve disputes
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer require your personal information, we will securely delete or anonymise it.
Information Sharing and Disclosure
We may share your personal information with third parties under certain circumstances, including:
Service providers
We may engage third-party service providers to assist us in delivering our services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.
Compliance with the law: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
Data Security
We employ appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
Your Privacy Choices
You have the right to access, update, and delete your personal information. If you would like to exercise any of these rights or have any questions or concerns about our Privacy Policy, please contact us using the information provided below.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. The updated policy will be posted on our website with the revised effective date. We encourage you to review this policy periodically to stay informed about our information practices.
Contact Us
If you have any questions or comments about our Privacy Policy or our privacy practices, please contact us at:
Fenrock Climbing Centre
Cattle Market Chase
Wisbech
PE13 1RD
Email: support@fenrock.com
Phone: 01945 466664
By using our services or providing us with your personal information, you acknowledge and agree to the collection, use, and disclosure of your information as described.
