Front-of-House Crew Member

Location: Fenrock Climbing Centre, Wisbech

Fenrock is looking for enthusiastic, reliable Front-of-House Crew Members to join our team on a zero hours contract. This role is ideal for someone with a passion for climbing and for supporting others in a friendly, community-driven environment.

Requirements

Applicants must hold all of the following:

• Climbing Wall Instructor (CWI) or Bouldering Wall Instructor (BWI) qualification
• Valid full-day First Aid at Work certificate
• Willingness to undergo an enhanced DBS check (required when working with young people)
• Legal right to work in the UK

Role Responsibilities

• Deliver safe, engaging climbing and bouldering sessions for all ages and abilities
• Support supervised sessions, group bookings, and community events
• Promote safe climbing practices and ensure a positive visitor experience
• Contribute to Fenrock’s welcoming, inclusive atmosphere

Contract Details

Contract type: Zero hours contract (no guaranteed minimum hours)

Hours: Offered on an on-demand basis depending on business needs and your availability
Typical shifts include evenings, weekends, and school holiday periods

Future opportunities: As Fenrock continues to grow, there may be opportunities to move into regular part-time or full-time roles

Pay & Benefits

Pay is in line with UK National Minimum Wage / National Living Wage rates and will be confirmed based on age at the time of employment:

• Age 21 and over: National Living Wage
• Age 18–20: National Minimum Wage (18–20 rate)

Rates are reviewed annually in line with government updates each April.

Additional benefits include:

• Free climbing access at Fenrock
• Discounted coffee at our in-house café
• Full induction and safeguarding training provided
• Opportunities for further training and professional development as the programme grows